Last updated: March 20, 2026

‍

Your Privacy Matters

Lotus RMT is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information gathered through this website and in connection with our services. We comply with the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect the following types of information:

• Contact information — name, email address, and phone number, when voluntarily submitted through our contact form or booking platform.
• Health information — collected directly by your therapist during intake and assessment, as required to provide safe and effective treatment.
• Usage data — general, non-identifiable information about how visitors interact with this website, collected through analytics tools (e.g., page views, browser type, referring URLs).

We do not collect sensitive personal information through this website without your knowledge and consent.

How We Use Your Information

Information collected is used to:

• Respond to inquiries and facilitate appointment bookings
• Provide and improve our massage therapy services
• Communicate appointment confirmations, reminders, or follow-ups
• Meet legal, regulatory, or professional obligations as a Registered Massage Therapist in British Columbia

We do not sell, rent, or trade your personal information to third parties.

Health Records

Health information collected during your treatment is handled in accordance with professional standards set by the College of Massage Therapists of British Columbia (CMTBC). Treatment records are retained for a minimum period as required by applicable regulations and are stored securely.

Third-Party Services

We use third-party platforms, including Jane App, to manage online bookings. When you use these platforms, your information is subject to their respective privacy policies. We encourage you to review those policies before submitting personal information.

This site may also use third-party analytics tools. Any data collected through these tools is aggregated and anonymized and is not used to personally identify you.

Cookies

This website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies; however, some features of the site may not function properly as a result. For more details, please see our Cookies Policy.

Data Security

We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the use of your information (subject to legal or professional obligations)

To make a request, please contact us through the Contact page.

Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions or concerns about how your information is handled, please reach out via the Contact page.

‍